Sometimes, even known future events can be disruptive for an organization. While business continuity plans can accommodate these disruptive events, it is preferable to prepare specific contingency plans. Disruptive events may not be negative events. A tour of a local subsidiary by the company’s CEO will result in a whole lot of planning. The local management team will want to ensure the visit goes well. Events such as, the Olympics, Pan Am Games, the G8 or G20, annual festivals etc. will cause disruption to businesses in the general neighbourhood. But negative events also cause disruption. Strikes or lockouts are very disruptive. Protests, demonstrations by various groups against the company or against a neighbouring business can also be very disruptive.
Labour Dispute Contingency Planning
Planning for a labour dispute requires a comprehensive understanding of the impact that a labour dispute can have. You must consider the impact on current collective bargaining and operations. Also important is the impact on the local economy, the organization’s clients, suppliers and local government. The long term affect on employees and union/management relations will have an impact on the very future of the organization.
As strikes and lockouts are infrequent events, most organizations do not have internal experts to manage the planning process. This is not a time for internal staff to learn by doing. We can deliver labour dispute contingency planning that will protect the organization’s future.
Protests, Demonstrations and Social Unrest
We live in a free society. Authorities do not prevent those who wish to proclaim their dissatisfaction with corporations or governments by protesting. Usually, protests are nonviolent and non destructive. But occasionally orderly demonstrations are infiltrated by groups who piggy back on the event and turn a peaceful demonstration into a violent and destructive event. Riots in major cities following major sporting events or political events are recent examples. These events caught many businesses off guard and caused significant loss of business or damage to property. We can ensure your business has the plans to respond to such events to minimize loss of business or property damage.
Planning to protect your Brand
Once upon a time, when a negative event threatened the company’s Brand and thus its share price, you only had to worry about traditional media relations. But today, both governments and companies know protecting their reputations and Brands is much more complex. Food and drug companies, hospitals and nursing homes, government service departments can have their reputations devastated by events such as defective product recalls, unexplained deaths, privacy breaches and criminal actions by officials.
Social media allows anyone to express their unhappiness with a company or government department. In addition to the planning needed to address the actual problem, you need to be ready to immediately start communicating with the public “this is what we are doing now in response to the event”, not days later. Our experience both with planning for the operations response and the communications response will help you not only minimize the damage to your Brand but will position the organization to reclaim or improve their situation following the incident.